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In Their Own Words

Here is some feedback from people who have worked with Cambria Health:

One of Cambria's greatest strengths is the value assessment tool. It serves as a keystone and brings objective measures to the entire process. - Dan Bouland, MD, MS, FACP, Vice Chair for Clinical Operations, UCSD Health System


It's been really great watching patients be a source of strength for other patients, especially those who are non-adherent. It's the camaraderie of, "I've been in your shoes and felt that way. I've had the same trouble, and here's how I got through it." - Amy Sitapati, MD, Associate Director of the Owen Clinic, UCSD Health System


The mock SMA training was good because it showed how the flow of shared medical appointments go. It was quite helpful. - Suzanne Lohnes, RN, Certified Diabetes Educator, UCSD Health System


I think that SMAs are an effective and cost-effective model for delivering care, and more medically effective therapy, especially for people with Diabetes. - Steven Edelman, MD, Clinical Professor of Medicine, UCSD Health System


The value assessment tool that Cambria came up with has been validated as we have rolled out these clinics. - Dan Bouland, MD, MS, FACP, Vice Chair for Clinical Operations, UCSD Health System


I found in the SMAs that the group learns at a pace that I did not expect. Even more, learning was not just about numbers and test results, but rather it was a group learning experience. I feel that the group learned in one visit what they would have learned in five individual appointments. - Amy Sitapati, MD, Associate Director of the Owen Clinic, UCSD Health System


The value assessment tool brought a lot of credibility, structure, and formalization to the process. - Kathy Brewster, Director of Ambulatory Care, UCSD Health System


It's a very rich experience for the patient, and I always like when we are able to get a hold of something that makes the patient experience better. - Kathy Brewster, Director of Ambulatory Care, UCSD Health System


In our fractured healthcare system, not only the patients are feeling disenfranchised. It is also the staff. If you look at the staff satisfaction throughout the nation, you will find that employees feel disconnected from their fellow employees. In a group visit, staff start to feel like they have a greater part in helping others. The group makes it clear how populations are going to be able to work together to advance health. - John Fontanesi, PhD, Director of the Center for Management Science in Health, UCSD Health System


Patients really enjoyed the teaching moment. In fact, they learned more about their chronic illness in the new group setting than they had in all their individual sessions with physicians. - John Fontanesi, PhD, Director of the Center for Management Science in Health, UCSD Health System


Shared medical appointments help the staff feel that they are contributing to the well-being of the organization and the patients they care for. - John Fontanesi, PhD, Director of the Center for Management Science in Health, UCSD Health System


If you see nine patients individually, you may wind up saying the same thing nine times. Here in a group visit you can say it once. So there's a greater opportunity to cover a lot of territory with those nine patients in the shared medical appointment than if you were seeing those patients individually. - Dan Bouland, MD, MS, FACP, Vice Chair for Clinical Operations, UCSD Health System


It was really amazing to me how involved the patients were right off the bat. And the staff loved being a part of it. - Kathy Brewster, Director of Ambulatory Care, UCSD Health System


Somehow the SMA allowed the patients to tap into the inner feeling that allows them to commit to better health. Once I saw this I was sold. - Amy Sitapati, MD, Associate Director of the Owen Clinic, UCSD Health System


In my diabetes clinic, I usually see a return visit every half hour, and in a 90 minute SMA I see 10 people. - Steven Edelman, MD, Clinical Professor of Medicine, UCSD Health System


I wasn't too sure SMAs were such a good idea, but since being a part of it I am very impressed. My whole mindset is changed. I think it's great, and the patients love it. - Suzanne Lohnes, RN, Certified Diabetes Educator, UCSD Health System


You definitely come out of the shared medical appointments feeling like you are part of a team working together to help the patient, and the patient is very much involved in it. It is definitely much more rewarding for me personally. - Suzanne Lohnes, RN, Certified Diabetes Educator, UCSD Health System


Through this I am learning things too. I am learning from the patients, and I really like that. - Suzanne Lohnes, RN, Certified Diabetes Educator, UCSD Health System


Patients most enjoyed the sharing of common problems and solutions. - John Fontanesi, PhD, Director of the Center for Management Science in Health, UCSD Health System


What better way to improve face time with physicians than through a shared medical appointment? - Dan Bouland, MD, MS, FACP, Vice Chair for Clinical Operations, UCSD Health System