We will provide ongoing support and quality control auditing services to ensure that the shared medical appointments stay on model and continue to succeed. With Cambria’s support, any problems that occur can be addressed quickly and effectively.
Filling the census for a SMA is critical to success, both for economic and group dynamic reasons. Research has found that when patients are recruited properly, SMAs (on average) generate significantly higher census level and profits per hour.
Even more, it is important for the group that enough individuals participate in the appointment.
We will help train staff on how they can talk to patients about SMAs and train your team on best practice techniques. We will work side-by-side with your staff to make sure you meet your SMA quotas.
Our customer service after implementation includes:
- Ready access to a designated account manager who is responsible for your continued success
- A help line that is available from 8 am to 8 pm ET to answer questions or to refer you to one of our experts for assistance
- Access to research and educational materials for existing and new staff